Refund Policy.
This policy explains how Foundtro handles cancellations and refunds. If a signed scope, invoice, or checkout page says something different, that written term controls for that purchase.
Free Agent Purchase Test
The Agent Purchase Test is free when offered. Because no payment is collected for the free test, there is no refund due for that stage.
The Fix Sheet
The Fix Sheet is a diagnostic and planning deliverable. If you request cancellation before we start review work, we will refund the amount paid. Once review work, analysis, recording review, or platform-specific diagnosis has started, the fee is non-refundable because the work is custom professional service work.
If you upgrade to Recorded Order Fix within 60 days, the Fix Sheet fee may be credited toward that upgrade where stated on the pricing page or invoice.
Recorded Order Fix
Recorded Order Fix is custom implementation work. If you cancel before work begins, we will refund the amount paid. After work begins, refunds are not automatic. If we determine that we cannot perform the agreed scope for reasons within our control, we may offer a partial refund, revised scope, or credit based on work already completed.
Order Watch
Order Watch is billed monthly unless otherwise stated. You may cancel future renewals at any time before the next billing date. We do not provide prorated refunds for a billing period already started unless required by law or stated in writing.
Fleet Rollout and custom work
Fleet Rollout, multi-store work, retainers, and custom scopes follow the cancellation and refund terms in the written proposal, invoice, or statement of work. If no custom term is stated, refunds are limited to unstarted work at Foundtro's reasonable allocation.
Failed payments, duplicate charges, and billing errors
If you believe you were charged incorrectly, charged twice, or billed for the wrong plan, contact us promptly at [email protected]. We will review payment records and, where an error is confirmed, correct it or refund the incorrect charge.
Chargebacks
Please contact us before filing a chargeback so we can investigate and resolve the issue. We reserve the right to pause work or account access while a payment dispute is pending.
Refund timing
Approved refunds are issued back to the original payment method when possible. Payment processors and card networks control final posting times. We generally submit approved refunds within seven business days unless a different timeline is required by law or by the processor.
How to request a refund
Email [email protected] with the purchaser name, email used at checkout, payment date, plan purchased, and the reason for the request. We may ask for additional information to verify the transaction.
Consumer rights
Nothing in this policy limits any non-waivable rights you may have under applicable law.